We commit to:

F – urther provide  quality administrative and technical assistance to clients and stakeholders specifically aimed at increasing of resource productivity, improving resource use effeciency, and ensuring the long term sustainability of country’s fishery and aquatic resources;

I – mprove our frontline services to meet the clientele and stakeholders’ increasing demand for fast and effecient service, transparency and accountability;

S – ubscribe to local and international best practices and conduct in all, frontline services, office processes and adopt high quality assurance standards;  

H – umbly respond to inquiries swiftly, efficiently and with utmost courtesy through our Public Assistance Counter (PAC) at the Anti-Red Tape Unit (ARTU) office at Ground Floor Lobby, Fisheries Building Complex, BPI Compound, Barangay Vasra, Visayas Avenue, Quezon City from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. and even beyond as warranted by the circumstances and demands from the public;

E – nsure strict compliance with quality service standard in the delivery of frontline services towards creativity and innovative approaches to uplift public service; 

R – eadily offer a wide range of quality frontline services which are easily accessible and affordable to the general public by giving value to every client’s comments, suggestions and complaints;

I – ndividually strive to nurture an efficient, enthusiastic and competent workforce with appropriate technologies and competencies for better service to our clientele;

E – nlighten the public with 24/7 access to the BFAR website (http://www.caraga.bfar.da.gov.ph) and;

S – implify procedures to speed up frontline transactions within the BFAR premises.